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  • 1. Can I make a loan payment online? Date Created: 12/2/2014 2:14:46 PM Featured Content
    Veridian offers several convenient ways to make your loan payments. Transfer in online banking - To make a payment from a Veridian account, simply transfer the funds using online banking. For help or instructions, contact us today. Cross-member transfers - If you'd like to pay your loan with funds located in a separate Veridian membership, we can set up cross-member transfers to allow this action in online banking. Payroll deduction - You can have your payments automatically deducted from yo  More...
  • 2. What is Delay-A-Pay? Date Created: 10/13/2010 10:31:34 AM Featured Content
    We understand that money can get tight sometimes. If you have an unexpected emergency or cash is tight due to another expense, consider Delay-A-Pay. Delay-A-Pay is a service that allows members to delay a payment on a loan * once per calendar year. To qualify for Delay-A-Pay, all loans and accounts with Veridian must be current. Delay-A-Pay is available for a fee of $30 per loan per instance. Each use of Delay-A-Pay extends the term of your loan by one month. Delay-A-Pay can be used for vehicl  More...
  • 3. What should I do if I lose my Visa Debit or Credit card? Date Created: 10/21/2010 12:05:37 PM Featured Content
    It is important to notify us immediately if your Veridian ATM, debit, or credit card is ever lost or stolen. During regular business hours, please call Veridian. After hours , please report your card lost/stolen online , or call the numbers listed below: To report your Visa Debit or Credit Card lost or stolen after hours call (800) 682-6075 To report your ATM Card lost or stolen call Veridian at (800) 235-3228 and if it is after hours please leave a message.
  • 4. What do I need to keep in mind with Mobile Check Deposit? Date Created: 12/3/2012 4:34:55 PM Featured Content
    Here are some tips to remember when using Mobile Check Deposit: Take the picture in a well-lit area Make sure there are no shadows on the check Try to take the picture against a dark background Ensure the full check (including the MICR line) appears within the screen Take the picture with a still, focused camera Take the picture straight-on rather than at an angle Remember to endorse the check before taking the back of check image
  • 5. I forgot my password for Mobile Banking. How do I reset it? Date Created: 10/29/2010 2:48:35 PM Featured Content
    If you forget your password for mobile banking, you can use our forgotten password tool online, or click the Forgotten Password link on the app to reset it. You will need to know your TIN to reset your password. If you do not remember your TIN, contact us to have it mailed to you.
  • 6. What is a Holiday Loan? Date Created: 10/8/2015 9:04:05 AM New
    Holiday Loans are short-term loans available with rates as low as 6.75% APR*. Borrow as little as $300 or as much as $2,000 and have up to 12 months to repay. For your added convenience, the funds will be directly deposited into your account and a loan officer will set you up with hassle-free automatic payments. Holiday Loans are available October 15, 2015 through January 15, 2016. *Holiday loans are available through January 15, 2016. Loans available from $300 to $2,000. Repay in up to 12 mont  More...
  • 7. Will all my new Veridian cards become chip cards? Date Created: 10/1/2015 3:00:06 PM
    At this time, our chip card transition is focused on credit cards. A timeframe for issuing chip-enabled debit cards will be determined by the current credit card transition.
  • 8. How do I use a chip card? Date Created: 10/1/2015 2:59:12 PM
    Using the same terminal you would use to swipe your card’s magnetic strip, insert the chip-end of your card into the bottom of the machine with the chip facing up. Follow the prompts on the terminal screen. When your transaction is complete, you’ll be prompted to remove your card.
  • 9. What is the liability shift I heard about in the news? Date Created: 10/1/2015 2:58:28 PM
    On October 1, 2015, liability for in-store counterfeit fraud shifted to the merchant if that merchant hasn’t adopted chip card technology. If the merchant has adopted the technology, the financial institution who issued the card is held liable. All members will continue to be protected by Visa’s zero liability policy, just as before.
  • 10. When will Veridian offer EMV cards? Date Created: 10/1/2015 2:57:00 PM
    We expect to begin issuing chip cards through the mail on December 1, 2015 and continue with regular mailings throughout 2016. We aim to replace all Veridian credit cards with chip cards before the end of 2016. All members will continue to be protected by Visa’s zero liability policy.
All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.