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  • 1. Can I make a loan payment online? Date Created: 12/2/2014 2:14:46 PM Featured Content
    Veridian offers several convenient ways to make your loan payments. Transfer in online banking - To make a payment from a Veridian account, simply transfer the funds using online banking. For help or instructions, contact us today. Cross-member transfers - If you'd like to pay your loan with funds located in a separate Veridian membership, we can set up cross-member transfers to allow this action in online banking. Payroll deduction - You can have your payments automatically deducted from yo  More...
  • 2. What is Delay-A-Pay? Date Created: 10/13/2010 10:31:34 AM Featured Content
    We understand that money can get tight sometimes. If you have an unexpected emergency or cash is tight due to another expense, consider Delay-A-Pay. Delay-A-Pay is a service that allows members to delay a payment on a loan * once per calendar year. To qualify for Delay-A-Pay, all loans and accounts with Veridian must be current. Delay-A-Pay is available for a fee of $30 per loan per instance. Each use of Delay-A-Pay extends the term of your loan by one month. Delay-A-Pay can be used for vehicl  More...
  • 3. What should I do if I lose my Visa Debit or Credit card? Date Created: 10/21/2010 12:05:37 PM Featured Content
    It is important to notify us immediately if your Veridian ATM, debit, or credit card is ever lost or stolen. During regular business hours, please call Veridian. After hours , please report your card lost/stolen online , or call the numbers listed below: To report your Visa Debit or Credit Card lost or stolen after hours call (800) 682-6075 To report your ATM Card lost or stolen call Veridian at (800) 235-3228 and if it is after hours please leave a message.
  • 4. What do I need to keep in mind with Mobile Check Deposit? Date Created: 12/3/2012 4:34:55 PM Featured Content
    Here are some tips to remember when using Mobile Check Deposit: Take the picture in a well-lit area Make sure there are no shadows on the check Try to take the picture against a dark background Ensure the full check (including the MICR line) appears within the screen Take the picture with a still, focused camera Take the picture straight-on rather than at an angle Remember to endorse the check before taking the back of check image
  • 5. I forgot my password for Mobile Banking. How do I reset it? Date Created: 10/29/2010 2:48:35 PM Featured Content
    If you forget your password for mobile banking, you can use our forgotten password tool online, or click the Forgotten Password link on the app to reset it. You will need to know your TIN to reset your password. If you do not remember your TIN, contact us to have it mailed to you.
  • 6. Tips for Avoiding Advanced Fee Fraud Date Created: 7/27/2015 9:52:26 AM New
    Tips for Avoiding Advanced Fee Schemes If the offer of an “opportunity” appears too good to be true, it probably is. Follow common business practice. For example, legitimate business is rarely conducted in cash on a street corner. Know who you are dealing with. If you have not heard of a person or company that you intend to do business with, learn more about them. Make sure you fully understand any business agreement that you enter into. If the terms are complex, have them reviewed b  More...
  • 7. What should I do if I have an issue adding a credit or debit card to Apple Pay? Date Created: 6/15/2015 10:56:59 AM
    We are ready to help you with issues when adding credit or debit cards to your iPhone 6, iPhone 6 Plus, iPad Air 2, iPad mini 3, or Apple Watch.Please contact us , or contact AppleCare , who will help you resolve your issue.
  • 8. How can I return an item I purchased with Apple Pay? Date Created: 6/15/2015 10:48:06 AM
    The cashier can use the Device Account Number to find the purchase and process the return, just like they would with a traditional credit or debit card payment. To see the last four or five digits of the Device Account Number for your iPhone or iPad, go to Passbook, tap the card, and tap plus icon. For your Apple Watch, open the Apple Watch app on iPhone, tap My Watch > Passbook Apple Pay. Tap your card to select it and see the Device Account Number. Apple Pay activity is also included on y  More...
  • 9. Where can I find the Kirby Newsletter? Date Created: 3/31/2015 3:07:01 PM
    View our Kirby Newsletter .
  • 10. Traveling out of the country: what you should know. Date Created: 3/20/2015 10:29:58 AM
    Due to Veridian's security, you may experience issues when trying to access our website or Online Banking after you have traveled out of the country. If you know you will be traveling out of the country, take your TIN number and our phone number (1-800-235-3228), and contact Veridian if you experience any issues. We will help make sure that you have access to your account through our website and Online Banking.
All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.