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  • Knowledge Base
  • 1. What is Delay-A-Pay? Views: 680 Featured Content
    We understand that money can get tight sometimes. If you have an unexpected emergency or cash is tight due to another expense, consider Delay-A-Pay. Delay-A-Pay is a service that allows members to delay a payment on a loan * twice per calendar year. To qualify for Delay-A-Pay, all loans and accounts with Veridian must be current. Delay-A-Pay is available for a fee of $30 per loan per instance. Each use of Delay-A-Pay extends the term of your loan by one month. Delay-A-Pay can be used for vehi  More...
  • 2. Can I make a loan payment online? Views: 390 Featured Content
    Veridian offers several convenient ways to make your loan payments. Transfer in online banking - To make a payment from a Veridian account, simply transfer the funds using online banking. For help or instructions, contact us today. Cross-member transfers - If you'd like to pay your loan with funds located in a separate Veridian membership, we can set up cross-member transfers to allow this action in online banking. Payroll deduction - You can have your payments automatically deducted from yo  More...
  • 3. What should I do if I lose my Visa Debit or Credit card? Views: 663 Featured Content
    It is important to notify us immediately if your Veridian ATM, debit, or credit card is ever lost or stolen. During regular business hours, please call Veridian. After hours , please report your card lost/stolen online , or call the numbers listed below: To report your Visa Debit or Credit Card lost or stolen after hours call (800) 682-6075 To report your ATM Card lost or stolen call Veridian at (800) 235-3228 and if it is after hours please leave a message.
  • 4. What do I need to keep in mind with Mobile Check Deposit? Views: 856 Featured Content
    Here are some tips to remember when using Mobile Check Deposit: Take the picture in a well-lit area Make sure there are no shadows on the check Try to take the picture against a dark background Ensure the full check (including the MICR line) appears within the screen Take the picture with a still, focused camera Take the picture straight-on rather than at an angle Remember to endorse the check before taking the back of check image
  • 5. How do I dispute a transaction on my account? Views: 348 Featured Content
    In accordance with federal regulations, we have 10 days to investigate debit card disputes and 60 days to investigate credit card dispute or fraud claims to determine if provisional credit is warranted. However, in many cases, you will receive provisional credit to your account within 2-5 business days. Fraudulent charges include Unauthorized charges Lost card transactions In most cases, a police report is required If you have fraudulent transactions on your account due to a lost, stolen, or com  More...
  • 6. I forgot my password for Mobile Banking. How do I reset it? Views: 546 Featured Content
    If you forget your password for mobile banking, you can use our forgotten password tool online, or click the Forgotten Password link on the app to reset it. You will need to know your Security code/TIN to reset your password. If you do not remember your Security code/TIN, contact us to have it mailed to you.
  • 7. How can I schedule an appointment with a Commercial Lender? Views: 2229
    To schedule an appointment with a Commercial Lender, call or email the Commercial Loan Officer by calling the numbers below or clicking on the commercial lender’s email address. William Kalianov Senior Commercial Loan Officer West Lakes Branch (515) 289-5562 (800) 235-3228 ext 5562 WilliamJK@veridiancu.org Steve Lindaman Senior Commercial Loan Officer Ansborough Branch (319) 833-4535 (800) 235-3228 ext 4535 StevenRL@veridiancu.org Marcia Correll Senior Commercial Loan Officer Blairs   More...
  • 8. What do I need to know about online banking? Views: 2180
    Login To log in, enter your username and password in the fields provided. Click the Login button. If you are having difficulties signing into online banking, please check the following: Account Requirements The following are required to access online banking. An active Veridian savings, checking, loan, or Visa account Internet access A member account number and password An Internet browser with SSL encryption First Time Online Banking Users Sign up and start using online banking today. To sign u  More...
  • 9. What is a conventional fixed-rate mortgage? Views: 1099
    Traditionally, this is the most popular type of mortgage. It allows you to enjoy the comfort and consistency of a fixed rate. 30-year terms offer the most affordable fixed-rate payment option. It's ideal if you plan to remain in your home for several years. 15-year terms allow you to get a lower interest rate and build equity in your home faster. Learn more about fixed-rate mortgages . View disclosures
  • 10. How do I contact a Mortgage Loan Originator? Views: 982
    Veridian's experienced Mortgage Lending staff is here to serve you. We can help open the door to your dream home with excellent rates, personalized service and knowledgeable guidance every step of the way. Locate a Mortgage Loan Originator near you: Waterloo/Cedar Falls/Waverly Des Moines Metro Cedar Rapids/Iowa City/Oelwein Council Bluffs/Omaha Apply online before meeting with an originator in order to speed up the process!‚Äč
All information provided through this site is intended to be accurate.. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.